Return & Exchange Policy
At NeedleLions, customer satisfaction is our top priority. We strive to provide premium quality fashion products for Men, Women, Kids, and Accessories. If you are not completely satisfied with your purchase, we offer a simple and hassle-free 7 Days Return & Exchange Policy to ensure a smooth shopping experience.
7 Days Return Policy
Customers may request a return or exchange within 7 days of receiving their order. To be eligible for a return, the product must meet the following conditions:
- Item must be unused, unworn, and unwashed
- Original tags and packaging must be intact
- Product should be in original condition without damage
- Return request must be submitted within 7 days after delivery
Eligible Products
Returns and exchanges are applicable for:
- Men’s Clothing
- Women’s Clothing
- Kids Collection
- Fashion Accessories
Non-Returnable Items
The following items are not eligible for return or exchange:
- Used or damaged products
- Products without original tags or packaging
- Items purchased on clearance or final sale
- Customized or altered products
Exchange Policy
If you receive a defective, damaged, or incorrect item, we will gladly offer an exchange based on product availability. Customers can also request a size exchange within 7 days, subject to stock availability.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund. Approved refunds may take several business days to process depending on your payment method.
Return Shipping
Customers may be responsible for return shipping charges unless the item received is damaged, defective, or incorrect.
How to Request a Return
To initiate a return or exchange, please contact our support team with:
- Order Number
- Product Images (if damaged or incorrect)
- Reason for return or exchange
Our team will guide you through the complete return process.
Contact Us
- Dl Umar Chowk, Green Town, Lahore Pakistan
- cs@needlelions.com
- 030012345678
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